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2024 Fall Tuition-Free Certificates & Classes

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Here are the Tuition-Free certificates and classes Moreno Valley​​ College will offer this ​Fall​! 

Look below for details on Noncredit Certificates:

Beginning American College English

ESL students are placed within the sequence of courses in the Basic English as a Second Language Certificate according to their English abilities. Students completing this pattern of study will have a beginning level of fluency in the English language which will help them be successful in academic courses, CTE courses, or general employment. Required Courses to earn certificate: ESL-846, ESL-847 
(Note: Certificates can be completed in a single term or over the course of several terms, subject to availability.) Students should be aware that course is taught in English. 

ESL-846 Beginning American College English

Designed for non-native speakers of English. Develops writing, reading, and oral language expression in academic American English language at beginning level to prepare students to enter ESL-847. Students will produce a minimum of 1,000 words or more of instructor-evaluated writing with an emphasis on academic paragraph writing in response to reading. 

Section #28209
(In-Person) August 19 – December 14, 2024
Monday & Wednesday; 5:30 - 8 pm 
Room SAS-207

 

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Customer Relations

The customer Relations Certificate provides students with important communication skills and an understanding of how these skills should be utilized when working in customer service. Additionally, students will learn about different personality styles and how to effectively adapt to working with people with different styles. As a result of their classroom experience, students will be able to provide effective customer service and demonstrate collaborative problem solving. Required Courses to earn certificate: PDS-806, PDS-807, PDS-813 (Note: Certificates can be completed in a single term or over the course of several terms, subject to availability.)

PDS-806 The Art of Negotiating and Collaborating (Online)

Participants apply collaboration tools for building high-trust synergistic relationships, analyze the conflict cycle and practice skills to diffuse conflict at each stage for mutual benefit. Assess one’s strengths and utilize tools to facilitate and adapt to others styles. Skills include re-framing, neutralizing language, discovering of interests, and leveraging innovative solutions through a collaborative negotiation process.

Section #28597
August 19 - 30, 2024

 

PDS-807 Personality Styles and Difficult Relationships (Online)

Exploration of participant’s own behaviors and personality styles, while learning to adapt one’s behavior to be effective with other personality styles in a variety  of work situations. Emphasis is placed on dealing with difficult relationships and communicating in a way that matches the needs of all involved to achieve relationship  satisfaction and organizational objectives. 

Section #28598
September 3 - 13, 2024

 

PDS-813 Best Practices in Customer Service (Online)

Apply practical strategies to retain a valuable customer base, diffuse difficult situations, and earn repeat business. Topics include: The anatomy of a complaint, regulating verbal and nonverbal responses, active listening skills, creative problem solving, customer perceptions and expectations, adapting to different conflict styles, and steps to defuse angry customers.

Section #28599
September 16 - 27,  2024