Moreno Valley College
Here are the Tuition-Free certificates and classes Moreno Valley College will offer
Look below for details on Noncredit Certificates:
Customer Relations Noncredit Certificate
The Customer Relations Certificate provides students with important communication
skills and an understanding of how these skills should be utilized when working in
customer service. Additionally, students will learn about different personality styles
and how to effectively adapt to working with people with different styles.
Required courses to earn certificate:
(Note: Certificates can be completed in a single term or over the course of several
terms, subject to availability.)
PDS-806 The Art of Negotiating and Collaborating (Online)
Aug 22 - Sept 2, 2022
Participants apply collaboration tools for building high-trust synergistic relationships,
analyze the conflict cycle and practice skills to defuse conflict at each stage for
mutual benefit. Assess one's strengths and utilize tools to facilitate and adapt to
others' styles. Skills include re-framing, neutralizing language, discovering of interests,
and leveraging innovative solutions through a collaborative negotiation process.
PDS-807 Personality Styles and Difficult Relationships (Online)
Sept 6 - Sept 16, 2022
Exploration of participants' own behaviors and personality styles, while learning
to adapt one's behavior to be effective with other personality styles in a variety
of work situations. Emphasis is placed on dealing with difficult relationships and
communicating in a way that matches the needs of all involved to achieve relationship
satisfaction and organizational objectives.
PDS-813 Best Practices in Customer Service (Online)
Sept 19 - Sept 30, 2022
Apply practical strategies to retain a valuable customer base, diffuse difficult situations,
and earn repeat business. Topics include: The anatomy of a complaint, regulating verbal
and nonverbal responses, active listening skills, creative problem solving, customer
perceptions and expectations, adapting to different conflict styles, and steps to
defuse angry customers.