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Moreno Valley College Classes

​​Moreno Valley College

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Here are the Tuition-Free certificates and classes Moreno Valley​​ College will offer this Fall! 

Look below for details on Noncredit Certificates:

  • Customer Relations

Customer Relations Noncredit Certificate​

The Customer Relations Certificate provides students with important communication skills and an understanding of how these skills should be utilized when working in customer service. Additionally, students will learn about different personality styles and how to effectively adapt to working with people with different styles.​​

Required courses to earn certificate:
(Note: Certificates can be completed in a single term or over the course of several terms, subject to availability.)

PDS-806 The Art of Negotiating and Collaborating (Online)​
Aug 22 - Sept 2, 2022​​

Participants apply collaboration tools for building high-trust synergistic relationships, analyze the conflict cycle and practice skills to defuse conflict at each stage for mutual benefit. Assess one's strengths and utilize tools to facilitate and adapt to others' styles. Skills include re-framing, neutralizing language, discovering of interests, and leveraging innovative solutions through a collaborative negotiation process.​​

PDS-807 Personality Styles and Difficult Relationships (Online)​​
Sept 6 - Sept 16, 2022​​

Exploration of participants' own behaviors and personality styles, while learning to adapt one's behavior to be effective with other personality styles in a variety of work situations. Emphasis is placed on dealing with difficult relationships and communicating in a way that matches the needs of all involved to achieve relationship satisfaction and organizational objectives.​

PDS-813 Best Practices in Customer Service (Online)​​​
Sept 19 - Sept 30, 2022​

Apply practical strategies to retain a valuable customer base, diffuse difficult situations, and earn repeat business. Topics include: The anatomy of a complaint, regulating verbal and nonverbal responses, active listening skills, creative problem solving, customer perceptions and expectations, adapting to different conflict styles, and steps to defuse angry customers.​